About SSSSoldier Support Services

Soldier and Airman Support Center Offices: 512-782-5976

The Soldier Support Services provides resources including: DEERS & ID Card locations and services, TRICARE  and Retirement Services contacts and information, TMD Photo Studio information and DA Photo locations, as well as contact information for the TMD Retained Military Records Manager, a link to the National Archives at St. Louis, and the Records Request Form.

 


Defense Eligibility Enrollment Report System (DEERS) maintains personnel and benefits information for Department of Defense (DoD) employees and dependants including military members, civilian employees, contractors, and more.

ID Card Facilities are located throughout the state to assist with:

  • Issuing Military and Dependant ID Cards
  • CAC Pin Resets
  • DEERS input

NOTE: DEERS & ID Card locations are no longer able to update orders. DMDC Has implemented a RAPIDS lockdown, requiring Units to input all orders in order for DEERS entitlements to be updated.

Service members can update their information and beneficiaries online at DMDC.

Click HERE to find a RAPIDS/ID Card Facility near you.

DoD DEERS Enrollment and ID Card Issuance Requirements

DoD List of Acceptable Documents

 

Click Here to provide Customer Feedback

 

TRICARE Liaisons are available to:

  • Educate and train Soldiers and Families on TRICARE services
  • Assist in TRICARE Enrollment
  • Assist with Claims and Billing Questions
  • Coordinate TRICARE related briefings
Walk-In Office Available at: 
Camp Mabry- Austin, TX
2200 W 35th St, Bldg 34

TRICARE Liaison: 
Office: 512-782-1985
Office Hours: M-F: 0800-1600

TRICARE Hotline: 1-800-444-5445

TRICARE Plans for National Guard

TRICARE Enrollment Fact Sheet

 

Please click HERE to complete a short survey and comment on your experience.

Retirement Service personnel are available to assist you understand and access all benefits and entitlements available to you and your dependants. They assist with:

  • RPAM Statements
  • Retirement Packets
  • Retirement Orders
  • Processing NG 22s
  • Retirement Certificates
  • Survivor Benefit Plan

Contact Defense Finance & Accounting Service (DFAS) at 1-800-321-1080 for help with:

  • 1099R (Tax Forms)
  • Report a Retiree's Death
  • Start change to Direct Deposit
  • Change of Address
  • Help with myPay
  • Proof of Income
  • Survivor Benefit Plan (SBP) Info 

Contact Human Resource Command (HRC) at 1-888-276-9472 to:

  • Calculate SBP deductions
  • Process Retirement Application for age 60 retirees

We welcome your feedback! Please click HERE to compete a short survey and provide comments about your experience.

DA Photo Studio Mission: Provide Soldiers with Official Department of the Army Photographs. Upload and track the status of Official DA photos on the Department of the Army Photo Management Information System (DAPMIS). Provide photographs for special packets and soldier actions (Officer Candidate School, Green to Gold, Warrant Officer Application, Recruiting, and Soldier/NCO of the Month/Qtr. Boards, etc.) Provide Command (Head and Shoulders) photographs as needed.

The TMD Photo Studio is located in Bldg 34 on Camp Mabry in Austin. We are equipped to take and upload official DA photographs to DAPMIS. We also service all Active Duty, Reserves, Marine, and Navy members.

DA photograph appointments are now made online at http://www.vios.army.mil using CAC logon. 

Instructions for DA photos and using VIOS are in the links below.  Walk-ins are not accepted. 


DA Photo Instructions Camp Mabry

DA Photo Locations

VIOS Instructions

Army Ribbon Checker (unofficial)

 

The DA Photo is used to quickly determine a Soldier’s professionalism and military bearing while conducting a board or in a situation where the Solider is not physically present. As with all first impressions the DA Photo can be used as a positive or negative discriminator. Soldiers should check their records before having their photo taken to ensure all medals, badges, ribbons etc. are properly recorded. AR 640-30 (Photographs for Military Human Resources Records) states that photos are valid for five (5) years and can only be taken at authorized Visual Information (VI) activities, as required by AR 640-30 (Photographs for Military Human Resources Records).

According to AR 640-30 (Photographs for Military Human Resources Records), the following Soldiers will have an initial photograph made within 60 days of:

  • Selection of promotion to Brigadier General or higher
  • Promotion to First Lieutenant (1LT) or higher (includes Officers accessed into active duty as 1LT or higher grade)
  • Promotion to Chief Warrant Officer 2 (CW2) or higher
  • Initial appointment to Command Sergeant Major (CSM)
  • Promotion to Staff Sergeant (SSG) or higher
  • All other photographs will be taken as needed for announced by selection board zones of consideration

Soldiers will update their photograph at a minimum per the following schedule:

  • General Officers: every 3rd year
  • Officers and Noncommissioned Officers (NCOs): every 5th year
  • Reserve Component Officers will be photographed during their respective training: Basic Officer Leader Course (BOLC) Phase III, Captains Career Course (CCC), and Warrant Officer Basic Course (WOBC)

A new photograph is required when there is an award of the Army Commendation Medal (ARCOM) or above. Female Soldiers due photographs during pregnancy are required to accomplish this action within six months after the pregnancy.

We welcome your feedback! Please click HERE to take a brief survey and provide comments on your experience.

The Service Records series combines both official service record files from the Adjutant General's Office and alphabetical files created by other agencies that contain records related to an individual's service in a military unit. The information contained in an individual's file varies considerably. Some files contain only small strips of paper with one or two brief sentences while others contain several lengthy, detailed records. 

Texas Military Department Retained Military Records Manager: 512-782-5164.

Records Request Form

National Archives at St. Louis