About SSSSoldier Support Services

Soldier and Airman Support Center Offices: 512-782-5976

The Soldier Support Services provides resources including: DEERS & ID Card locations and services, TRICARE  and Retirement Services contacts and information, TMD Photo Studio information and DA Photo locations, as well as contact information for the TMD Retained Military Records Manager, a link to the National Archives at St. Louis, and the Records Request Form.

List of service provided


Defense Eligibility Enrollment Report System (DEERS) maintains personnel and benefits information for Department of Defense (DoD) employees and dependants including military members, civilian employees, contractors, and more.

ID Card Facilities are located throughout the state to assist with:

  • Issuing Military and Dependant ID Cards
  • CAC Pin Resets
  • DEERS input

NOTE: DEERS & ID Card locations are no longer able to update orders. DMDC Has implemented a RAPIDS lockdown, requiring Units to input all orders in order for DEERS entitlements to be updated.

Service members can update their information and beneficiaries online at DMDC.

Find a RAPIDS/ID Card Facility near you.

DoD DEERS Enrollment and ID Card Issuance Requirements

DoD List of Acceptable Documents

 

Provide Customer Feedback here.

 

TRICARE Liaisons are available to:

  • Educate and train Soldiers and Families on TRICARE services
  • Assist in TRICARE Enrollment
  • Assist with Claims and Billing Questions
  • Coordinate TRICARE related briefings
Walk-In Office Available at: 
Camp Mabry- Austin, TX
2200 W 35th St, Bldg 34

TRICARE Liaison: 
Office: 512-782-1985
Office Hours: M-F: 0800-1600

TRICARE Hotline: 1-800-444-5445

Humana Military

Milconnect

National Guard/Reserve TRICARE handbook

National Guard cost Sheet for TRS

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Retirement Service personnel are available to assist you understand and access all benefits and entitlements available to you and your dependents. They assist with:

  • Main Line: 512-782-6852
  • RPAM Statements: 512-782-6836
  • Retirement Pay Packets: 512-782-6293
  • Retirement Orders: 512-782-6927
  • Processing NG 22s: 512-782-6855
  • Retirement Certificates: 512-782-3341
  • Survivor Benefit Plan: 512-782-6293

Contact Defense Finance & Accounting Service (DFAS) at 1-800-321-1080 for help with:

  • 1099R (Tax Forms)
  • Report a Retiree's Death
  • Start change to Direct Deposit
  • Change of Address
  • Help with myPay
  • Proof of Income
  • Survivor Benefit Plan (SBP) Info 

Contact Human Resource Command (HRC) at 1-888-276-9472 to:

  • Calculate SBP deductions
  • Process Retirement Application for age 60 retirees

To Schedule an appointment with retirement services Click Here. 

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The Service Records series combines both official service record files from the Adjutant General's Office and alphabetical files created by other agencies that contain records related to an individual's service in a military unit. The information contained in an individual's file varies considerably. Some files contain only small strips of paper with one or two brief sentences while others contain several lengthy, detailed records. 

Texas Military Department Retained Military Records Manager: 512-782-5164.

Records Request Form

National Archives at St. Louis