TMD State Ombudsman
Mission
To provide continuing assessment and recommending resolutions relating to efficiency, morale, welfare, and readiness of State Active-Duty matters through a process of receiving, inquiring into, and responding to complaints and request for information.
About
Who We Are
- We are neutral, unbiased fact finders who execute our duties based on two functions: teach/ train and assistance.
- We provide advice on matters concerning the well-being and readiness of Service Members.
Our Goals
- Keep the leadership fully appraised of State Active-Duty significant issues and concerns affecting the TMD.
- Work with commands, units, wings, and other agencies, as appropriate, to help resolve concerns brought to the State Ombudsman's attention.
- When noncompliance with requisite standards is found, help commanders identify the root cause.
It is important to understand the State Ombudsman and Commander relationship
- The State Ombudsman must be a “problem solver”; however, they cannot “fix” things by themselves. State Ombudsman must work by, with, and through commanders, staff sections, and the NCO support channel.
- The State Ombudsman can recommend courses of action but cannot “direct” any course of action.
Confidentiality
Confidentiality and discretion are central to the State Ombudsman. Information is shared strictly on a need-to-know basis. Though not legally privileged, confidentiality stems from the State Ombudsman’s relationship with the command team and is key to effectiveness.Confidentiality and discretion are central to the State Ombudsman. Information is shared strictly on a need-to-know basis. Though not legally privileged, confidentiality stems from the State Ombudsman’s relationship with the command team and is key to effectiveness.